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Open Positions

POSTED: December 5, 2020

Senior Technical Customer Success Manager

Anywhere

Apply Now

Overview

At Apollo, we lead with our hearts. We pride ourself on our culture of helping other people succeed, and that goes for both our customers, and our teams. If working with caring people in addition to building out the Customer Success function for a highly successful company are both important to you, then read on.

Apollo is the market leader of developer tools that enable companies to build their software in far less time, with far greater functionality. The technology beneath it all is called GraphQL, a revolutionary technology that allows product engineering teams to almost double the speed at which they ship new features. Our free products have millions of downloads per week, and our enterprise offerings serve many of the world's most famous brands. People are shocked at the type of logos we land. We are on an incredible growth trajectory and are funded by Andreessen Horowitz and Matrix Partners.

What’s exciting about this role is that you will be one of our early Customer Success hires and have incredible opportunity to grow with the company. You will manage Fortune 500 Enterprise customers and help build out our Customer Success function and processes. You will have opportunities to involve in hiring and coaching new team members which will prepare you for leadership roles as the company grows. You’re not expected to know GraphQL on day one. Part of the fun will be learning about it while partnering with Sales, and Solutions Architect and Support. You will report to our Director of Customer Success.

Note: we are hiring multiple CSMs with different levels of seniority. Check out the CSM post if this position suits you better.

What You'll Do

  • Manage a book of large Enterprise customers, be responsible for account health, renewal and revenue growth.
  • Drive feature adoption and usage expansion of Apollo Studio across customer organizations
  • Through regular meeting cadence, proactively uncover customer needs and new stakeholders, anticipate risks, identify opportunities, and collaborate with Sales, Solutions, Product or other departments to protect and grow your accounts.
  • Build relationships with customers, help them recognize the value of their investment and ensure that their objectives are met.
  • About You

  • You've had success working with Enterprise customers and driving software product adoption
  • You learn fast and can quickly grasp technological and business concepts
  • You enjoy project management, are highly organized, and can prioritize tasks efficiently
  • You are a self starter and can thrive in an unstructured environment
  • You can articulate technical concepts, value prop or recommendations clearly to customers
  • You are curious and can effectively uncover customer needs and growth opportunities
  • You can navigate customer organizational structures and build relationships with different stakeholders
  • You're effective at facilitating executive meetings and workshops
  • You are a team player and enjoy fostering collaborative relationships with other departments
  • You're willing to take ownership and implement initiatives to improve Apollo’s Customer Success function.
  • BONUS: You have some working knowledge of developer tooling or programming languages
  • Other Info

    You can do this work from anywhere workable within North American time zones.

    Apollo is proud to be an equal opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.

    California residents applying for positions at Apollo can see our privacy policy here
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